Refund policy
Money-Back Guarantee
We practice a 90-day money-back guarantee on product quality that covers the first non-subscription order of each unique product or bundle that was purchased directly from our webstore (thebbco.com) or our official Amazon Store.
Claiming Refunds
You have 90-days from the delivery date to make a claim through our money-back guarantee on one-time purchases from the delivery date of our products. Subscriptions are not covered by the guarantee.
On a rare occasion, we might require that you destroy the product to qualify for a refund. This is to ensure that products we suspect is unsafe to consume are not accidentally ingested by other persons, pets or, wildlife.
Pausing, Skipping, or Delaying Subscription Orders
We all need a break sometimes. When you need some time off, pause, skip, or delay upcoming shipments via our online self-service account portal before your next subscription order date. The order date is located on individual subscription cards within the ‘My Subscriptions’ page.
If you want to pause or skip on the actual date of a subscription order, you will need to reach out to our customer support team. Refer to our guide to setting up your personal account to start managing your orders.
Changing order details or canceling your order
Changed your mind? Get in touch with us as soon as possible with your order number ready.
We might be able to help you amend your order details if it has not been fulfilled but we cannot promise that we are always able to.
If you decide to cancel, we can refund the full amount paid for the order to your original mode of payment. Read our guide to canceling orders to learn how.
⚠️ Important Note:
Your order typically gets finalized for delivery within 5 hours of being placed. Sometimes, the processing of your shipment is too far along for us to be able to make changes to the order. In these instances, we would not be able to cancel or make changes to your order.
An important point to note is that a subscription is made up of multiple recurring orders that can be comprised of multiple products and bundles. Cancelling your subscription does not retroactively cancel an order that has been already been charged and placed through the subscription.
Returns
We do not accept returns of foods and perishable goods such as our supplements unless we explicitly make a request for the return. In the event that we do, it is to assist us in our efforts to continuously improve on the quality of our products.
It is important to note that subscription orders are not covered by our Money-Back-guarantee.
For full policy page, please refer to our Refund & Return Policy page